How it works

Placing the order is just the beginning.

An order starts a chain of actions. TRUEWISTA makes the next step, the responsible person, and the unresolved work visible, so nothing disappears after a manager clicks buy.

Five steps

From purchase to verified receipt.

Every order carries its own follow-through: each step has an owner, and the order stays open until the goods, the paperwork, and the invoice agree.

Order PO-10482

Follow-throughStep 4 of 5

Ordered and assigned64 oz · Warehouse 2 · owner: Purchasing
Delivery trackedArrived on schedule
Received and verifiedMeasured 51 oz against 64 oz invoiced
Resolving differenceCredit for 13 oz requested · owner: Receiving lead
Update and reconcileCloses when order, receipt and invoice agree

Order and assign
Record what was ordered, expected quantity, destination, and who owns the follow-through.
Track delivery
Follow the expected arrival and identify late, missing, or partial shipments.
Receive and verify
Compare the actual goods and measured quantity with the order and delivery paperwork.
Resolve differences
Record shortages, damage, or incorrect items; assign follow-up for replacements or credits.
Update and reconcile
Update received stock and location; reconcile the order, receipt, and invoice before closure.

Step by step

One order, followed all the way through.

The example below follows a single order of a high-value product, the kind of order where a container count alone would hide the problem.

Order and assign

Record what was ordered, expected quantity, destination, and who owns the follow-through.

What gets recorded

Items and expected quantities
Destination store or warehouse
The person who owns the follow-through

Example: 64 oz of a specialty product ordered for the main warehouse; follow-through assigned to the receiving lead.

Track delivery

Follow the expected arrival and identify late, missing, or partial shipments.

What gets flagged

Expected arrival date
Late shipments
Missing or partial deliveries

Example: the shipment arrives one container short of the paperwork, or a day late.

Receive and verify

Compare the actual goods and measured quantity with the order and delivery paperwork.

What gets compared

Goods actually received
Measured quantity, not only container count
Order and delivery paperwork

Example: one container arrives. Measured on receipt: 51 oz, not 64.

Resolve differences

Record shortages, damage, or incorrect items; assign follow-up for replacements or credits.

What gets assigned

Shortages
Damage
Incorrect items
Follow-up for replacements or credits

Example: a 13 oz shortage is recorded and a supplier credit is assigned to an owner.

Update and reconcile

Update received stock and location; reconcile the order, receipt, and invoice before closure.

What gets closed

Received stock and its location
Order, receipt, and invoice reconciled
Closure only when they agree

Example: stock shows 51 oz on hand at its location; the credit is tracked until the invoice matches.

Know what happens next. Know who owns it. Keep orders moving from purchase to verified receipt, with clear ownership of the work still to be done.

Discuss your operation

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Where do your orders get lost?

Tell us where follow-through breaks down today: receiving, discrepancies, credits, or reconciliation.

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